Working together to keep all Victorians safe

To all our customers,

The recent spread of cases in Victoria is an unfortunate reminder that we all continue to live with COVID-19.

For all Australian supermarkets, the safety and wellbeing of our customers, teams and communities remains our top priority, just as it always has been.

Each of our stores has a number of measures in place for everyone’s ongoing safety, including social distancing and enhanced cleaning and hygiene practices. We ask that you continue to tightly adhere to social distancing guidelines, wash or sanitise your hands before you come into store, use contactless payment wherever you can and remember to avoid touching your face (with or without a mask) and cough and sneeze into a tissue or your elbow.

The Victorian Government has updated its advice on the use of masks to the following: “ The Chief Health Officer recommends that adults living in the Melbourne metropolitan area or Mitchell Shire wear a face mask when outside your home if it is difficult to keep 1.5 metres apart from other people.”

The advice also remains that physical distancing and regular hand washing remain the best defence against COVID-19.

As masks are optional, it’s not compulsory to wear one in our stores in these areas. However, if you are in any doubt, or would simply feel more comfortable, please do wear a mask when you come into store. This is the same guidance we have given to our teams, and we have provided them with masks to wear as an option.

While we welcome you wearing a mask if you choose, please don’t be judgemental of others who choose not to, whether team members or other customers. It is an individual decision and we ask that you respect the choice of others.

It’s also a reminder that thousands of our fellow Australians are working tirelessly in our stores every day to help you. Please continue to treat our teams with the respect and courtesy they all deserve.

Finally, it’s important that you don’t come into a store if you feel unwell, should be in mandatory isolation or have been in contact with a confirmed or suspected case of COVID-19. All our Victorian team members have also been asked to not come to work if they feel unwell.

Thank you for your ongoing patience and support as together we do all we can to keep our communities safe.

For more information visit the Victoria Department of Health and Human Services Coronavirus (COVID-19) page at https://www.dhhs.vic.gov.au/coronavirus‘ as direction for customers to find out more on the latest health information.