To all our customers,
The recent spread of cases in Victoria, subsequent lockdown and statement on face coverings are unfortunate reminders that we all continue to live with COVID-19.
For all Australian supermarkets, the safety and wellbeing of our customers, teams and communities remains our top priority, just as it always has been.
The Victorian Government has updated its advice on the use of face coverings to the following: “The Chief Health Officer states that people living in Melbourne and Mitchell Shire are required to wear a face covering from 11.59pm on Wednesday 22 July when leaving their home, unless a lawful exception applies.”
To ensure we are following government guidelines, we expect all customers to be wearing a face covering in our stores, unless a lawful exception applies to you. Masks have also become compulsory for our team members, unless they too have an exception.
Each of our stores has a number of measures in place for everyone’s ongoing safety, including social distancing and enhanced cleaning and hygiene practices. We ask that you continue to tightly adhere to social distancing guidelines, wash or sanitise your hands before you come into store, use contactless payment wherever you can, remember to avoid touching your face (with or without a mask) and cough and sneeze into a tissue or your elbow.
Finally, it’s important that you don’t come into a store if you feel unwell, should be in mandatory isolation or have been in contact with a confirmed or suspected case of COVID-19. All our Victorian team members have also been asked to not come to work if they feel unwell.
Please continue to treat our teams with the respect and courtesy they all deserve. We thank you for your ongoing patience and support as together we do all we can to keep our communities safe.